
Problem
Manual operations at scale
Wadecor, a premium interior and exterior coating specialist operating across the UAE and GCC, was running on a generic website that could not showcase the visual richness of their product catalogue. With over 80 coating types spanning Marmorino Italiano, Venetian plaster, microcement, decorative paints, and exterior facade systems, their existing site displayed products as flat static images with no way to convey texture, depth, or finish quality. Sales consultants were manually responding to every WhatsApp enquiry from scratch with no automation, follow-up system, or lead tracking in place. Potential clients visiting the website had no way to explore application videos, request samples, or understand which coating type was suitable for their specific surface or environment. The brand's premium positioning was being undermined by a digital presence that looked no different from a generic paint supplier.
Solution
Full-stack property platform
We built a fully custom web platform centered around an immersive texture and finish explorer, designed in Figma before a single line of code was written. Each coating product was given a dedicated page featuring high-resolution zoomable texture photography, multi-angle application videos, surface compatibility guides, and a finish selector showing matte, satin, and gloss variants side by side. A custom product catalogue system was built with a React frontend and Node.js backend, allowing the Wadecor team to manage their entire product library, upload videos, and publish new coating types without developer involvement. A project gallery was built with filter by space type — residential, commercial, hospitality, and facade — pulling in before-and-after photography from completed installations. The centerpiece of the automation layer was a WhatsApp Business API integration that triggered personalised automated message sequences the moment a lead submitted an enquiry. Leads received an instant confirmation message, a follow-up with relevant product brochures based on their enquiry type, and a reminder at 48 hours if no response had been given. The internal team received a structured lead notification with the client's name, coating interest, and location, routed directly to the correct sales consultant by emirate. A sample request workflow was built into the product pages allowing clients to request physical texture samples with address capture, automatically logged into the team's dashboard.
Measurable Impact
What changed after launch
WhatsApp enquiry response time reduced from an average of 6 hours to under 2 minutes with automated sequences
Sample request submissions increased by 180% within 45 days of launch
Average time spent on product pages increased from 38 seconds to 3.2 minutes after texture explorer launch
Sales team reported 65% reduction in repetitive manual WhatsApp messages per day
Inbound leads from organic search increased by 140% within 90 days due to SEO-optimised product and coating type pages
Bounce rate dropped from 74% to 31% after immersive product experience rebuild
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