Web Development
integrations-automation
Healthcare
CRM and Appointment Automation for a Medical Clinic Group
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Problem
A group of 8 medical clinics was manually calling patients to confirm appointments with no-show rates at 28% and reception staff spending 3 hours per day on confirmation calls alone.
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Solution
We integrated the booking system with their CRM and built an automated patient communication workflow using Twilio for WhatsApp and SMS reminders, with a no-show scoring model and post-appointment feedback automation.
Measurable Impact
What changed after launch
No-show rate dropped from 28% to 9% within 6 weeks of going live
Reception staff time spent on confirmation calls reduced by 87%
Patient satisfaction score improved from 3.8 to 4.6 out of 5
Recovered 15+ appointment slots per clinic per week previously lost to no-shows
