RAG-Powered Project Guidance Assistant for a Home-Improvement Retailer
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Problem
Project know-how scattered everywhere
A 26-store home-improvement retailer had product documentation, installation guides, how-to articles and supplier spec sheets scattered across a PIM, a legacy CMS, thousands of PDFs and staff memory. Shoppers asking what they needed to tile a bathroom got a different answer in every store, and the website's search returned products — never guidance on how to use them.
Solution
Retrieval-grounded guidance assistant
We built a retrieval-augmented guidance assistant over a unified index of roughly 40,000 documents spanning product specs, installation guides and buying advice. Shoppers describe a project in plain language and receive a step-by-step plan with the exact products, quantities and tools required, every answer citing its source documents. Store associates use the same assistant on handheld devices in the aisles.
Measurable Impact
What changed after launch
Project-guidance sessions converted to purchase at 2.4x the rate of standard site search
Average basket on assistant-led orders 31% larger than the storewide online average
Associate product-question escalations to head office reduced by 57%
93% of sampled answers cited a verifiable source document in monthly accuracy audits
Tech & Tools Used
What powered the build
Ready to Build your Home Improvement Retail Business with RAG & Knowledge Systems
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