Digital Test Ordering and Patient Intake for a Genetic Testing Lab Network
Let's Connect
Problem
Faxed requisitions, incomplete patient forms
A genetic testing lab network with 16 draw sites across the US received most physician orders as faxed requisitions. Staff re-keyed every order into the lab system by hand, one in five arrived with missing patient or insurance details, and samples regularly sat on hold while coordinators chased clinics and patients by phone for signatures and consent forms.
Solution
End-to-end digital ordering intake
We built a digital ordering and intake platform: a physician portal with guided, validated requisition forms, patient-facing mobile intake for demographics, consent and insurance capture, and e-signature throughout. Submissions flow straight into the lab information system over an HL7 integration, and automated SMS and email prompts chase any missing item before the sample ever arrives.
Measurable Impact
What changed after launch
Requisitions arriving incomplete fell from 21% to under 4% within one quarter of rollout
Manual re-keying eliminated for 85% of order volume as portal adoption spread across referring clinics
Samples held awaiting paperwork dropped by 63%, releasing reports to physicians a day earlier on average
Coordinator phone-chasing time cut by roughly 30 hours per week across the 16 draw sites
Tech & Tools Used
What powered the build
Ready to Build your Genomics & Life Sciences Business with Digital Intake & Forms
Ask Byte
Ask Byte
Typically replies instantly
just Now
Hi! I'm OrganByte's assistant. How can I help you today?
AI-generated content may be incorrect
