Scoping a Scattered Pilot Portfolio for a Fashion Retail Chain
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Problem
Eleven pilots, no scale criteria
A 42-store fashion retailer had eleven technology pilots in flight — virtual try-on kiosks, an AI styling assistant and RFID stock tags among them — each championed by a different department. None had success criteria, a decision owner or shared budget visibility; vendor contracts renewed unreviewed, and the board could not say which pilots, if any, deserved real investment.
Solution
Scorecard-driven pilot triage
We ran a six-week discovery and scoping engagement: catalogued every pilot and its contract, interviewed store teams and head-office stakeholders, and built a common evaluation scorecard weighing customer impact, unit economics and integration effort. Each pilot was assessed against store-level data, ending in a scale, park or retire recommendation and a scoped delivery plan for the two worth scaling.
Measurable Impact
What changed after launch
Pilot portfolio consolidated from 11 concurrent initiatives to 2 funded scale-ups and 3 time-boxed retests
Around $300,000 a year in vendor contracts for retired pilots released at their first renewal date
Scale decision for the RFID stock-accuracy pilot approved in 6 weeks after 14 months without one
Evaluation scorecard adopted as the standing gate for store-technology proposals, with 5 new ideas assessed through it the following quarter
Tech & Tools Used
What powered the build
Ready to Build your Fashion Retail Business with Discovery & Solution Scoping
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