Patient Intake Chatbot for a Denture and Implant Clinic Network
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Problem
After-hours calls going unanswered
A 35-clinic denture and implant network was drowning in after-hours enquiry calls. Most prospective patients are older adults ringing with insurance, pricing and financing questions; anything after 5pm went to voicemail, and fewer than half of those callers were ever reached again. Front desks spent every morning working through overnight backlogs.
Solution
Guided patient intake chatbot
We built a patient intake chatbot for the network's website and SMS line, using guided quick-reply flows for consultation booking, insurance and denture-care questions, backed by an LLM answering only from an approved clinical FAQ library. Bookings write straight into the scheduling system, while complex or sensitive queries are packaged for staff follow-up each morning.
Measurable Impact
What changed after launch
41% of all patient enquiries now handled entirely outside staffed hours
After-hours conversations grew to 27% of total new-consultation bookings within 6 months
Average first response to an enquiry dropped from 9 working hours to under 1 minute
Front-desk inbound call volume reduced by roughly a third across the 35-clinic network
Tech & Tools Used
What powered the build
Ready to Build your Dental Healthcare Business with Chatbots & Virtual Assistants
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