Walk-In Check-In and Wait-Time App for a 60-Shop Barbershop Franchise
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Problem
Blind walk-ins, long queues
A barbershop franchise with 60 shops ran entirely on walk-ins managed with paper sign-in sheets. Customers had no way to see wait times before arriving, peak-hour queues stretched past 40 minutes, walk-outs went uncounted and unrecovered, and franchisees had no demand data to plan barber staffing across the week.
Solution
Check in before you arrive
We built native iOS and Android apps with remote check-in that holds a customer's place in the queue, live wait-time estimates per shop modelled from historical service times, barber preference selection, and push alerts as their turn approaches — plus an in-shop tablet queue board and a franchise-wide staffing analytics dashboard.
Measurable Impact
What changed after launch
Peak-hour walk-out rate dropped from 14% to 6% within 3 months of rollout
Remote check-ins grew to 57% of all visits across the franchise within 6 months
Average in-shop waiting time cut by 11 minutes as arrivals spread to match live estimates
App rated 4.6 stars across App Store and Google Play with 85,000 downloads in the first year
Tech & Tools Used
What powered the build
Ready to Build your Beauty & Grooming Business with Mobile Applications
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